Behind the Benefits: The Inner Workings of FPPA

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At FPPA, delivering retirement and death & disability benefits is only part of the story. It takes a coordinated effort across several departments to ensure contributions are processed, investments are managed, benefits are paid, and Members are supported every step of the way. Get to know the team of about 70 people that keep FPPA running, and stay tuned for an inside look at each department’s story in 2026.

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Employer Solutions

Serves as the entry point for Member and Employer contributions into FPPA plans. Works directly with participating Employers, providing administration, education, training, and technical support.

Culture & People

Oversees employee engagement, well-being, professional development, and workplace culture. Manages recruitment, benefits, and HR policies to attract and retain top talent.

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Investments

Manages FPPA’s assets across public markets, private markets, and overall portfolio strategy. Aims to grow and safeguard funds through diversified, risk-managed investment approaches.

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Information Technology

Provides the technology infrastructure, software systems, and cybersecurity that power FPPA’s operations. Supports staff, protects data, and ensures reliable system performance.

Accounting

Oversees internal financial operations, including vendor payments, staff payroll, and investment accounting. Tracks department spending, creates budget reports, manages actuarial processes, and prepares the Annual Comprehensive Financial Report.

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Information Governance

Oversees FPPA’s records and information management activities to ensure proper handling, protection, and use of information and data assets, in accordance with legal, regulatory, and business requirements.

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Relationship Management

Serves as a key point of contact for personalized service and account support for Members throughout their careers. Provides on-site educational presentations and individual Member projections. Hosts webinars, seminars, and other events.

Benefits

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Supports Members from enrollment through retirement. Provides benefit and service credit purchase calculations, application assistance, retirement and disability approvals, survivor benefit assistance, and more. Holds one-on-one Member meetings over the phone, virtually, and in-person.

Legal

Supports all aspects of the business, including counseling on retirement plan laws, investment transactions, and vendor contracts. Supports Board governance, risk management, and policy development. Drafts and interprets statutes, plan documents, and rules and regulations.

Payroll

Processes and distributes accurate and timely pension benefit payments to retirees or their beneficiaries. Manages tax reporting and retiree updates.

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Content & Publications

Creates and distributes FPPA’s printed and digital communications, including emails, newsletters, brochures, surveys, and social media.