FPPA benefits are funded initially through periodic payroll contributions from Members and their Employers. When these contributions are paid into FPPA, they first pass through the hands of our six-person Employer Solutions team. 
Employer Solutions are the quality control gatekeepers, the problem solvers, and often the friendly voice on the phone serving over 400 participating fire and police departments across Colorado. This team does much more than process contributions—they build relationships, provide education, and offer technical support to departments ranging from small rural communities to large metro agencies.

Team Mission: Accuracy

Employer Solutions serves as the entry point for all Member and Employer contributions. The team’s goal is to ensure every dollar is tracked accurately after leaving a department's bank account. They take great care to guide Employer contacts through accurate reporting and resolve any errors or inconsistencies that crop up along the way. Once the team double- and triple-checks that a contributions report   is error-free, it moves through overnight processing. But the work is only beginning...
The morning after overnight processing, additional reports are generated and sent to FPPA’s partners—such as Fidelity—depending on which Plans Members participate in. These reports ensure contribution dollars are posted to the correct accounts in a timely manner. 

A Day in the Life of Employer Solutions

While most FPPA staff are still enjoying their morning coffee, the Employer Solutions team has already started their daily process. This critical routine begins no later than 6:30 a.m. Mountain Time to transmit overnight contribution data to Fidelity and Wells Fargo. This early morning process aligns with Fidelity’s Eastern Time operations and allows extra time during the rest of the workday to resolve any reporting issues.
Throughout the day, the team reviews report outputs for accuracy, checking for errors, resolving imbalances, and communicating proactively with Employers if an issue affects a bank withdrawal. The team also transmits additional files to Fidelity, generates and reconciles transaction and deposit reports, reconciles ACH activity and bank statements, and… let’s just say they do many, many processes and procedures to keep everything running smoothly behind the scenes.

The Relationship Behind the Reports

While accurate reports are important, the relationships built with Employers are where the real impact happens.
Employer Solutions is the primary point of contact for participating fire and police departments. Each team member supports a group of departments and provides:

• Guidance on any questions that arise, like the difference between pre- or post-tax contributions
• Training on the Employer Portal, including contributions reporting, Member onboarding and management, and Employer resources
• Important updates about FPPA policies, rules, and statutes 
• Management of Employer contacts to maintain clear communication as staff change roles or retire
• In-person and virtual support, including at annual Employer Summits and educational webinars 

When departments join FPPA, add new plans, merge with other departments, or experience structural changes, Employer Solutions is responsible for setting them up correctly in FPPA’s internal systems. The team also ensures contribution rates are updated annually, as rates can change from year to year.

In Their Own Words: Delivering on FPPA's Promise