Frequently Asked Questions about ID.me, FPPA's new Portal login tool

ID.me is coming soon to the Member Account Portal. Read on for more about this new tool and how it works. 

What is ID.me? 

ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. 

Will ID.me sell my information? 

Your privacy is important to ID.me, and they make it a priority to protect and safeguard your information. ID.me will not sell, rent, or trade your personal information. 

ID.me Privacy Center 

How do I verify my identity? 

ID.me offers distinct pathways for users verifying their identity: 

• Already Verified: If you have already verified your identity at IAL2, simply sign in to your ID.me account and consent to share your identity information with FPPA 
• Self-Service: The Self-Service pathway allows you to verify your identity by uploading identity documents and a video selfie. This self-directed process guides you through each step on your screen, allowing you to complete your identity verification independently and at your own pace, whenever it's most convenient for you. 

How to verify your identity with ID.me Self-Service 

Can I verify my identity in a language other than English (Haitian Creole, Spanish, Chinese, etc.)? 

ID.me supports over 20 languages in Self-Service and over 240 languages in our video chat. 

Verifying in a language other than English 

Can I speak to a Video Chat Agent in languages other than English? 

I’m having trouble verifying my identity or signing in to my ID.me account. How do I get help? 

You might not be able to successfully complete your verification because of account sign-in issues, a duplicate account, or trouble uploading your documents. You can troubleshoot here: I couldn’t verify my identity or I can’t sign in to my ID.me account 

How do I update my ID.me account information? 

You can change or add email addresses, update your password, and more at account.id.me. To learn how, visit Managing your ID.me account settings. 

Can I have more than one ID.me account? 

No, you can only have one verified ID.me account. It’s tied to you as an individual, similar to having one driver's license or Social Security number. If you think you have multiple accounts, you can troubleshoot here: What to do if you have a duplicate account. 

How do I know if I successfully verified my identity? 

After you complete the verification process for the first time, you’ll receive an email from ID.me confirming that your identity has been successfully verified. If you used your existing ID.me login to share your identity information with a new organization, you’ll receive a text message from ID.me confirming you used your account to access an organization. 

To see which organizations you’ve shared your identity information with, visit Finding who you shared your information with. 

How do I contact ID.me for help? 

If you have questions about verifying your identity or need help with your ID.me account, visit the ID.me Help Center to submit a ticket. 

For next steps after you complete the verification process or for questions about your benefits or services, contact FPPA.